Shipping & Refunds

 SHIPPING:

We are proud to offer FREE Express Tracked Shipping on all orders.

 We may ship orders separately if you will get them quicker.

  • Shipping Time: 5-10 business days

We aim to dispatch all orders from our warehouse within 24 hours, but please allow up to 3 business days during peak periods.

Every order is fully trackable and you will get your tracking number within 3 days after placing your order.

*Shipping time excludes clearance/customs delays (if applicable). 

 

RETURNS/REFUND POLICY:

Our policy only covers products that are received as damaged/broken goods. You have 7 days to return the product according to the policy below.

  1. You will be responsible for any costs associated with returning the item to us such as shipping costs. 
  2. We are not responsible for the item if the error was made by you or the carrier. Which includes but not limited to, incorrect variants ordered, incorrect address/info at checkout, change of Mind.
  3. To initiate your return, please email info@nirvany.co with your order #. We will provide additional instructions which includes our warehouse address.
  4. If your product arrives with a manufacturing defect, we will gladly send you a replacement.
  5. Please contact Customer Support at info@nirvany.co with a brief description of the problem and video/image of the defect - we will assist you with replacing your product.

 

Your refund will be processed as soon as the product is received by our Quality Assurance team who confirms it fits within our Return Policy. It may take up to 7 business days to show up depending on which bank/service you've used.